Privacy, KVKK & Cookie Policy

This NATUVISIO Privacy, KVKK (Law No. 6698 on Protection of Personal Data), and Cookie Policy documents all personal data processing, privacy, and security practices executed within www.natuvisio.com (“Site”) operated by NATUVISIO Food Supplements and Trade Ltd. Co. (“NATUVISIO” or “Company”).

This text outlines the purposes of processing, storage conditions, legal bases, and rights of the data subject regarding personal data collected during the sale of dietary supplements, nootropics, sports drinks, and similar wellness products. It also covers credit card security, mail-order data, third-party links, and email communications.

1. Scope and Purpose

1.1 Scope

This Policy regulates the collection, processing, storage, and protection of personal data gathered through www.natuvisio.com, membership registration, sales channels, and customer support. It applies to data collected via digital and traditional forms, email, phone, mail-order, and survey submissions in compliance with KVKK and relevant data protection laws.

1.2 Purpose

• To declare the purposes, legal grounds, and security measures applied to personal data processing,
• To inform data subjects (customers/visitors/members) of their statutory rights under KVKK Article 11,
• To present NATUVISIO's commitments regarding privacy and data integrity.

1.3 Data Controller

NATUVISIO Food Supplements and Trade Ltd. Co.
Address: Yenişehir Mah. Eşref Bitlis Blv. Dumankaya Trend 15A No: 5/3 İç Kapı No: 18, Pendik/Istanbul, Turkey
Email: hello@natuvisio.com
Phone: +90 535 926 49 91

In accordance with KVKK, the Company acts as the "data controller" and assumes all responsibilities regarding the processing and security of personal data.

2. Collected Personal Data

2.1 Identity and Contact Data: Name, surname, corporate information (if applicable), phone number, email address, delivery/billing address, and TCKN or foreign ID number when legally required.

2.2 Payment and Financial Data: Credit/debit card details (validated instantly using 3D Secure and SSL protocols directly through banks; card numbers are not stored on our servers), order history, and billing records.

2.3 Usage Data: IP address, browser type, visited pages, cookie identifiers, session logs, campaign participations, and survey responses.

2.4 Mail Order Information: Identity and card details transmitted via physical or digital mail-order forms are retained for a maximum of 60 days strictly for verification and dispute resolution, after which they are securely destroyed.

2.5 Marketing and Preferences: Communication channels, promotional consent records, and preferences gathered from surveys or forms.

3. Purposes and Legal Grounds of Data Processing

3.1 Processing Purposes

• Order Fulfillment & Accounts: Managing product sales, shipping logistics, invoicing, payment verification, and user accounts.
• Customer Support: Addressing inquiries, managing product claims, and processing feedback.
• Promotional Activities: Delivering seasonal campaigns, product announcements, and newsletters (subject to explicit consent).
• System Security & Optimization: Monitoring IP addresses to prevent fraud, executing analytics, and determining demographic trends.
• Direct Marketing: Communicating company updates or sharing relevant data with business partners in compliance with legal limits.
• Legal Compliance: Meeting tax, accounting, consumer protection, and statutory disclosure requirements.

3.2 Legal Grounds

• Contract Performance: Establishing and executing distance sales contracts, delivery processes, and billing.
• Legitimate Interests: Analyzing traffic logs and IP addresses to prevent fraudulent transactions and maintain site performance.
• Explicit Consent: Delivering commercial electronic messages (marketing emails, SMS), using non-essential cookies, or transferring data cross-border where required.
• Legal Obligation: Maintaining accounting archives and fulfilling mandatory reporting to public authorities.

4. Personal Data Collection Methods

• Digital Forms: Membership registrations, order checkout flows, and newsletter subscriptions.
• Mail Order: Credit card information sent via physical or digital mail-order templates.
• Automated Logging: Browsing logs, IP details, and tracking cookies collected during Site usage.
• Customer Communications: Information shared during support tickets, email inquiries, or phone calls.

5. Credit Card Security

5.1 General Principle

NATUVISIO maintains credit card security at the highest standards. Financial credentials are never stored permanently on our databases.

5.2 SSL/3D Secure Protocols

All online payments are protected with 128/256-bit SSL (Secure Sockets Layer) encryption. Transaction details are processed directly by the banks' validation gateways. Card details are not viewable or retrievable by NATUVISIO.

5.3 Address and Phone Verifications

For first-time orders or flagged transactions, shipping/billing addresses and telephone numbers may be cross-verified with the card owner or bank to prevent unauthorized usage.

5.4 Mail Order Form Security

All physical/digital mail-order records are kept in secure files for a maximum of 60 days as evidence for potential chargeback disputes. After 60 days, these forms are destroyed. Charges can only be initiated upon the cardholder's explicit written instruction.

6. Data Retention and Security Measures

6.1 Retention Periods

Personal data is retained only for the duration required by its processing purposes or mandated by applicable tax and commercial laws, after which it is deleted, destroyed, or anonymized.

6.2 Technical and Administrative Safeguards

• Enterprise Security & Compliance Standards (SOC2 / HIPAA / ISO 27001): As detailed in our security documentation (NATUVISIO Security), we employ the best-in-class, high-end industry solutions for user privacy, data security, and enterprise standards. All personal data in our repository is encrypted at rest using AES-256 algorithms, data transmission is protected via TLS 1.3, and our operations are continuously audited under SOC2 Type 2, HIPAA, and ISO 27001 compliant frameworks.
• SSL/TLS Encryption: Secured connections during registration, login, and payment forms. Look for the lock icon in your browser address bar.
• 256-bit SSL Security Areas: Used to secure transmissions of sensitive personal information.
• Access Controls: System access is restricted to authorized personnel bound by written confidentiality agreements.
• Active Cybersecurity: Implementing firewalls, malware scanners, regular software updates, and vulnerability testing.

7. Third-Party Websites and Applications

The Site may contain links to external web resources. NATUVISIO is not responsible for the privacy and security practices of such third-party services.

Advertisements displayed on our platforms may be served by marketing partners. This Policy applies strictly to data collected directly by NATUVISIO.

8. Exceptional Cases (Data Sharing)

NATUVISIO does not disclose personal data to third parties except in the following necessary circumstances:

• Statutory Duty: Complying with laws, decrees, or administrative regulations issued by competent authorities,
• Contract Performance: Sharing addresses and contact details with shipping/courier networks and payment gateways to fulfill orders,
• Official Requests: Disclosing information to judicial or administrative bodies upon formal, legally compliant request,
• Protection of Rights: Safeguarding the legal rights, property, and safety of NATUVISIO or its users.

9. Email Security

When sending messages to our Customer Support or corporate email channels, never include sensitive financial details such as credit card numbers or passwords.

Standard email transmissions are not inherently encrypted; therefore, NATUVISIO cannot guarantee the security of details sent via email.

10. User Rights (Under KVKK & GDPR)

10.1 Your Rights

• To find out whether your personal data is being processed,
• To request details regarding processing and verify its purposes,
• To demand correction of incomplete or inaccurate records,
• To request deletion or erasure of your data under statutory grounds,
• To ask for notification of correction/deletion to third parties to whom your data was transferred,
• To object to negative outcomes resulting solely from automated system profiling,
• To claim compensation for damages incurred due to unlawful processing.

10.2 Application Method

To exercise your data protection rights, please write to hello@natuvisio.com using your registered email address or send a signed request to our physical corporate address. Your request will be evaluated and answered within the statutory 30-day period.

11. Updates and Validity

NATUVISIO reserves the right to modify this Privacy Policy at any time by publishing the updated text on www.natuvisio.com. Changes become effective immediately upon posting. Continued use of the Site signifies acceptance of the revised Policy.

12. Contact Information

Company Name: NATUVISIO Food Supplements and Trade Ltd. Co.
Address: Yenişehir Mah. Eşref Bitlis Blv. Dumankaya Trend 15A No: 5/3 İç Kapı No: 18, Pendik/Istanbul, Turkey
Email: hello@natuvisio.com
Phone: +90 535 926 49 91

Please contact us for any inquiries, suggestions, or data requests regarding this Privacy Policy.

13. Cookie Policy

13.1 What is a Cookie and Why is it Used?

Cookies are small text files stored on your device that enable efficient site navigation, remember your preferences, and improve your overall browsing experience.

13.2 Cookie Types and Purposes

• Session Cookies: Temporary cookies deleted when you close your web browser.
• Persistent Cookies: Remain on your device until they expire or are manually deleted.
• Essential Cookies: Required for basic Site operations such as checkout and user session preservation.
• Performance & Analytics Cookies: Track anonymous traffic metrics and user behavior to help us optimize the platform.

13.3 Cookie Management

Most web browsers accept cookies automatically. You can modify your browser settings to decline cookies or warn you before saving them. Disabling essential cookies may restrict certain functions of the Site.

13.4 Deleting Cookies

You can clear cookies at any time through your browser's privacy settings. Check your browser's Help menu for detailed guides.

14. Final Provisions

This Privacy, KVKK, and Cookie Policy represents NATUVISIO's dedication to maintaining user privacy and data security under strict compliance with current laws.

Using our Site and ordering our products indicates that you have fully read, understood, and agreed to all terms specified in this Policy.

NATUVISIO deploys up-to-date technological and administrative measures to secure user data and continuously updates its policies in accordance with legal amendments.